Read all the terms and conditions here.
Private customers: Pre-pay by credit or debit card and get your items delivered directly to your door.
Wholesalers: First orders only are proforma, thereafter 30 days nett. from date of invoice.
Schools, local authorities, clubs, organisations:
You may apply for an “Account” after completing a credit application. There is no minimum order value and no handling charges.
Normally, we will deliver your items within 7 working days from receipt of your order. We will deliver orders over €50.00 nett. free of charge.*
* special conditions apply for wholesalers
Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package.
Please DO NOT return goods without prior agreement.
Options regarding complaints
You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr.
When filing a complaint, you must state our email address: firstname.lastname@example.org