Customer service

Find the answers to frequently asked questions or contact us directly.
​Customer service speaks English.

Telephone 01793 616 068

Monday

Tuesday

Wednesday

Thursday

Friday

8.30 am. - 4.30 pm.

8.30 am. - 4.30 pm.

8.30 am. - 4.30 pm.

8.30 am. - 4.30 pm.

8.30 am. - 4.30 pm.

Email

admin@cc-craft.co.uk

Arrange a visit or online meeting

If you would like advice and inspiration, we are happy to come out and see you. If you would prefer to meet online, we can do that, too. Contact us and we’ll find a solution together.

Creativ Company  (UK) Ltd
2 Pine Court
Kembrey Park Swindon
Wiltshire, SNS 8AD

 

Fax: 01793 496 840

 

Bank details
Creativ Company  (UK) Ltd
Bank: Lloyds TSB
Account number: 00776700
Sort code: 30-98-41

"We are always ready by the

phone to help you"

- Julia from customer service

"We are always ready

by the phone to help you"

- Julia from customer service

Terms and conditions

Read all the terms and conditions here.

Payment

Private customers: Pre-pay by credit or debit card and get your items delivered directly to your door.

Wholesalers: First orders only are proforma, thereafter 30 days nett. from date of invoice.

Schools, local authorities, clubs, organisations:
You may apply for an “Account” after completing a credit application. There is no minimum order value and no handling charges.


Delivery

Normally, we will deliver your items within 7 working days from receipt of your order. We will deliver orders over €50.00 nett. free of charge.*

* special conditions apply for wholesalers


Returns

Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package.

Please DO NOT return goods without prior agreement.

 

Options regarding complaints

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr
When filing a complaint, you must state our email address: admin@cc-craft.co.uk

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