Customer service
Find the answers to frequently asked questions or contact us directly.
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01793 616 068Monday - Friday |
8.30 am - 4.30 pm |
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Creativ Company (UK) Ltd - 2 Pine Court - Kembrey Park Swindon - Wiltshire, SN2 8AD |
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Delivery |
Normally, we will deliver your items within 4-5 working days from receipt of your order (deliveries to Scotland may take longer). We will deliver orders over £30.00/35 EURO nett. free of charge.* * special conditions apply for wholesalers |
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Payment |
Private customers: Pre-pay by credit or debit card and get your items delivered directly to your door. Wholesalers: First orders only are proforma, thereafter 30 days nett. from date of invoice. Schools, local authorities, clubs, organisations: |
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Returns |
Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package. Please DO NOT return goods without prior agreement. Options regarding complaints
You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr. |
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Returns |
Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package. Please DO NOT return goods without prior agreement. Options regarding complaints
You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr. |
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Request a consultation |
We would be happy to visit you if, as a wholesaler, a buyer, a local authority, a club, or an organisation, you are seeking advice or inspiration from a face-to-face consultation. We offer a nationwide service, undertaken by our trained consultants, who offer an overview of our extensive product range and sense of attention-to-detail in both sales and the creative processes in which materials may be used and combined. All wholesale orders are normally delivered within 4-5 working days. |
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About Creativ Company |
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Fax: 01793 496 840 |
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Bank details |
Creativ Company (UK) LtdBank: Lloyds TSB |